A CALL BACK
If you are in need of emergency service, outside of our office hours, please call (888) 474-3391.
How do you know when to deliver to my home?
What is a degree-day?
What is a "K factor" and what does it tell you?
This tells us you have 899 degree days before you are out of fuel. If our goal is to deliver fuel before your tank reaches one-quarter full, we need to make those delivery 674 degree days after your last delivery.
What happens if there is bad weather?
Why are deliveries made when fuel is most expensive?
Will you deliver more oil if I’m on automatic delivery?
How can I control the frequency and payment of my deliveries?
How does me being on automatic delivery help you operate efficiently?
What happens if I run out of fuel when enrolled in automatic delivery?
How do I know when my next delivery is scheduled?
After starting Automatic Delivery, will I ever have to call and adjust my schedule?
Please call us if any of the following changes occur at your home:
- Add a new room to your house
- Bring home a new baby
- Have a family member spend more time at home because of illness
- Stop using a space heater or wood stove
- Allow children to move back into the house
- Install a new oversize bathtub
- Have a leak from a hot water faucet repaired
- Turn a basement into a bedroom or family room
- Start turning the thermostat up to a warmer temperature.
When I’m on automatic delivery and it’s really cold outside, should I call anyway when I have less than half a tank?
Do you deliver propane fuel?
Why do you fill up my fuel tank during the summer?
Condensation is water that falls off the inside surface of the tank and mixes with the fuel oil and creates sludge. If there is a large accumulation of sludge in the tank and the sludge gets pulled into the fuel line, it may cause a blocked fuel line resulting in a service call to your home.
We treat our fuel with an additive that helps break sludge into smaller particles that don’t clog the fuel lines and allows the product to be burned in your equipment. It also keeps fuel from clogging lines if your tank is located outside and we experience several days when the temperature is very cold.
If your tank has a large amount of sludge and you are experiencing plugging of your fuel lines, we can treat your tank with other products to disperse the sludge.
Another benefit of filling your tank during the summer is you don’t have to worry if the temperatures drop early in the fall, your tank is full and you won’t need a delivery on the first cold snap of the heating season.