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Here’s What Some Satisfied Customers Have to Say About Griffith
It's Always a Pleasant Experience!
Once again you all have restored my faith in Customer Service! My first phone call to you was at 11:30 am on New Years Eve and by 1:30 pm 2 hrs!! you had a Technician here and the heat back up and running. That kind of response is just unheard of! It always surprises me when we have the need for your services and you all are there for us asap. No window of wait for the technician, no cold, uncaring phone conversations with the office workers. Its always a pleasant experience working with you all. Your Tech, Richard, is a wonderful, helpful and very pleasant gentleman who knows his job well. Again, you just don’t get that kind of service these days. So please give Richard a pat on the back for me. I hope you all know what a great employee you have representing your company! Only 2 hrs from the first phone call to a fixed furnace – on New Years Eve!! Amazing!
– Susan G.
Thanks For The Good Job!
Ron, thanks to you and Alex for the good job you did for me today! It’s feeling quite warm here at the moment! Now, you need to be getting yourselves some rest!!! I loved getting the pictures of the old/new furnaces to add to my “house book”. Love recording my “house histories”. I will definitely be passing along my “praise of you and Alex” to my contacts at Griffith’s in MD, but, if I can add anything else for you elsewhere, please let me know. Will be looking to more work w/you in the future! Thanks!
– Sybil S.
Very responsive! Our furnace went out at 11:00 p.m. on the coldest night of the year – we got a call back almost immediately and the service man was on his way. We had to wait for parts, but everything was taken care of right away. James did a great job and we were very satisfied.
– Patricia S.
Excellent job. The technicians were very conscientious, we have a house built in 1890 with plaster ceilings and they took great efforts to avoid plaster cracks. Great attention to detail in the installation of the air handler unit & duct work. Glad I went with Griffith.
– Brad P.
Courteous and Kind
I just wanted to say thank you. We just recently moved here from Florida. Buying heating oil was absolutely foreign to us. We were dealing with another company and were not happy with their service or customer service. When we called your company the first time, the person on the phone was very helpful and even told us what could be done, because we were completely out of oil. We have since ordered two more times from your company. Every time I call your company I am thrilled. The person (I am sorry that I did not get her name) I talk to is very courteous and kind. Plus you do your best to deliver as soon as possible. Thank you!
– Melissa P.
Excellent in All Respects!
Excellent in ALL respects!!!!!!!
Have dealt with Griffith for over 30 years for heating system and added air conditioning recently.
– Barry F.
They Did a Great Job!!
I’m very pleased with the job Tony, Chris, and Scott did yesterday installing a new boiler. They did a great job! I’m happy to recommend Griffith to all my friends, family and neighbors!
– Greg M.
Arrived on Time!!
Service arrived when schedule. Helped me keep the furnace running for another year. Thanks for the opportunity to review options to lower my heating costs.
– John W.
We Appreciate the Human Touch!
In addition to the high quality of the work itself, we appreciated the “human touch” – the graciousness you extended in working with us during this crisis in our lives. We want to express our appreciation therefore, to you and the team, not just for what you did, but for how you did it: with competence, compassion and grace. This team was a class act and it was a pleasure working with you.
– Edward P.