HVAC contractor

For some reason, many homeowners seem to have trouble hiring an HVAC contractor who they can trust. It's really not very difficult, you just need to know what questions to ask. Try these and you can't go wrong:

Do You Employ NATE-Certified Technicians? 

North American Technician Excellence, or NATE, is a nonprofit organization that tests technicians to ensure their knowledge in a variety of subjects. Their testing procedures are so well-respected that you should avoid any contracting company that doesn't employ NATE-certified technicians.

Can You Provide Me With a List of References?

No reputable contractor should ever have a problem providing a list of references for you to call. The best way to receive a random sampling is to choose a letter from the alphabet and ask to receive a list of references starting with that letter. Then call each one and ask about their individual experience with the contractor in regards to the work performed.

Do You Have a Sizable Staff?

When you need servicing, it's important that you don't have to wait very long, especially when it concerns your home's comfort level. In addition to a healthy amount of field technicians, the main office should have enough people answering customer service requests that you don't experience a delay in scheduling a home visit.

Are You Properly Licensed, Bonded and Insured?

Local and state laws dictate the proper requirements on these three subjects that must be met in order to remain in business as a contractor. If you'd like to see documentation to prove that a potential contractor meets these requirements, just ask.

Will You Conduct a Home Evaluation?

This is something you should expect. Your new HVAC contractor should want to visit your home to see where it stands in regards to energy efficiency and identify any problems that may be a concern.

If you need more assistance when hiring an HVAC contractor or have any other home comfort issues, contact the professionals at Griffith Energy Services, Inc. We proudly serve the home comfort needs of homeowners in and around Baltimore, Frederick, Hagertown, Manassas, Westminster and Easton.

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Dear Customers,

At this time, when the news is dominated by the Coronavirus (COVID-19) health emergency around the world, we wanted to personally reach out and let you know that we are vigilantly implementing enhanced protocols to ensure your safety and the safety of our team.

We are closely monitoring the guidance of the World Health Organization and the Centers for Disease Control regarding the spread of the virus. This is an evolving situation and we will continue to develop and take necessary measures as needed. Our focus is to ensure that we meet customer needs while doing our part to keep you, our employees, and our communities safe.

Here’s what we’re doing:

  • Everyone on our team has received enhanced training and protocol briefings. We will continue to evolve and adjust these protocols as needed.
  • We are implementing telecommuting options for positions where applicable.
  • Non-essential work travel is currently on hold for all employees.
  • We are conducting enhanced cleaning practices at our locations and are instructing employees to continually sanitize their work stations and vehicles.
  • We are also urging all employees to be vigilant about frequent hand washing.

Information for you:
If you have an existing service appointment, we look forward to seeing you and want to reassure you that we are doing everything we can to promote a safe and secure service experience.

During this challenging time, if you are experiencing symptoms related to the COVID-19 virus or have been exposed to it, in order to protect our team and all the customers we serve, we encourage you to please reschedule your service appointment, by calling us at 888-474-3391.

Your safety is our highest priority and we truly appreciate the trust that you place in our team and our company.

Best regards,
Griffith Energy Services

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